Effective date: July 2026
These Terms of Service (“Terms”) are a binding agreement between you and Aquacart Enterprises, operating under the brand “AquaCart” (“AquaCart,” “we,” “us,” or “our”), and govern your access to and use of our mobile application, website, and delivery services (together, the “Platform”). By creating an account, placing an order, or otherwise using the Platform, you confirm that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy. If you do not agree, please do not use the Platform.
You must be at least 18 years of age and capable of entering into a legally binding contract under Indian law to use the Platform. By using the Platform, you represent that you meet these requirements and that the information you provide is accurate.
You register and sign in using your mobile number, verified through a one-time password (OTP) sent over WhatsApp. When you hold an account, you agree to:
You may delete your account at any time from within the app (Profile → Edit profile → Delete account) or as described in our Privacy Policy. Deletion is subject to settling any outstanding balances or deposits, and to a recovery window during which you can restore your account by logging back in.
AquaCart delivers packaged drinking water, cans, and bottles in serviceable areas of Bengaluru. Service availability depends on your location, product availability, and operating hours. We may add, change, suspend, or discontinue any part of the service, or limit or refuse service to any area or order, at our discretion.
Your order is an offer to purchase. All orders are subject to acceptance, product availability, and serviceability of your delivery address. We may refuse, limit, or cancel an order, including where we suspect fraud, abuse, or a breach of these Terms. Where an accepted order is cancelled by us, any amount already paid for it will be refunded.
You may set up recurring deliveries through a subscription. Subscriptions continue on the schedule you choose until you pause, skip, or cancel them in the app. You are responsible for managing your schedule and for ensuring sufficient funds or wallet balance for each scheduled delivery. Charges and delivery details for each cycle are shown in the app, and pricing may change on a going-forward basis with notice.
The Platform may offer a prepaid wallet that you can top up to pay for orders. Wallet balances are held in Indian Rupees, are non-transferable, carry no interest, and can be used only to pay for AquaCart products and services. Your wallet balance cannot be withdrawn as cash or transferred to a bank account. Amounts you added to the wallet may, at our discretion and subject to applicable law, be refunded to your original payment method on request through support; refunds for cancelled orders may instead be credited to your wallet as described in Section 12. Promotional credits and cashbacks, where offered, are not refundable, not redeemable for cash, and may carry their own conditions and expiry.
Certain products, such as reusable water cans and bottles, are supplied on a refundable deposit basis. The deposit secures the return of the container. You agree to keep containers in good condition and to return them to reclaim your deposit. Deposits are refunded when the corresponding containers are returned in acceptable condition; deposits may be withheld, in whole or in part, for containers that are not returned or are returned damaged, contaminated, or unusable.
Payments are processed securely through our payment partner, Razorpay. By placing an order or topping up your wallet, you authorise the applicable charge. We do not store your full card, UPI, or bank credentials. If a payment fails, is reversed, or is disputed, we may hold, cancel, or reverse the related order, wallet credit, or delivery.
You can cancel an order yourself within 15 minutes of placing it, provided it has not yet been dispatched, for a full refund at no charge. You may choose to receive the refund as instant credit to your AquaCart wallet, or back to your original payment method (typically 5–7 business days for card, UPI, or bank, subject to your payment provider's timelines). Once this window has passed or the order is out for delivery, it can no longer be cancelled from the app — please contact support. Because our products are consumable and sealed for safety, we do not accept returns of opened products except in the case of a quality issue (see Section 13).
We take care to ensure our water products meet applicable quality and safety standards. If you receive a product that is damaged, leaking, unsealed, or otherwise defective, please contact us promptly, and where possible with a photograph and your order details, so we can arrange a replacement or refund.
We may run promotions, discounts, referral rewards, or introductory offers from time to time. These are subject to their own eligibility rules and terms, are limited to the stated period or availability, cannot be combined unless expressly permitted, and may be modified or withdrawn at any time. We may reverse benefits obtained through misuse, fraud, or abuse.
You agree not to:
The Platform and its content, including the AquaCart name, logo, software, text, and graphics, are owned by or licensed to Aquacart Enterprises and are protected by applicable intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Platform for its intended personal, non-commercial purpose. You may not copy, modify, distribute, or create derivative works from it without our prior written consent.
We may suspend or terminate your access to the Platform, in whole or in part, if you breach these Terms, misuse the service, or where required by law. You may stop using the Platform at any time and may delete your account as described in Section 3. Provisions that by their nature should survive termination (including those on payments, deposits, liability, and governing law) will continue to apply.
The Platform relies on third-party services, including Razorpay for payments, the WhatsApp Business Platform (Meta) for verification and messaging, Google services for maps and notifications, and the app stores through which you download our app. Your use of those services may be governed by their own terms, and we are not responsible for their acts or omissions.
The Platform is provided on an “as is” and “as available” basis. To the extent permitted by law, we disclaim all warranties not expressly stated in these Terms, and we do not warrant that the Platform will be uninterrupted, error-free, or always available. This does not affect any rights you have as a consumer under applicable law.
To the maximum extent permitted by law, AquaCart shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits or data, arising out of or in connection with your use of, or inability to use, the Platform. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.
You agree to indemnify and hold harmless Aquacart Enterprises and its personnel from any claims, losses, liabilities, and expenses arising out of your breach of these Terms, your misuse of the Platform, or your violation of any law or the rights of a third party.
We are not liable for any delay or failure to perform caused by events beyond our reasonable control, including natural events, water or power shortages, strikes, civil disruption, network or payment-provider failures, or government action.
These Terms are governed by the laws of India. Subject to any mandatory consumer-protection rights, the courts at Bengaluru, Karnataka shall have jurisdiction over any dispute, and we encourage you to first contact us so we can try to resolve the matter amicably.
We may update these Terms from time to time. When we make material changes, we will update the effective date above and, where appropriate, notify you. Your continued use of the Platform after an update means you accept the revised Terms.
For questions about these Terms or to raise a grievance, contact us at support@aquacart.store or +91-9972488362.
Last updated: July 2026. Aquacart Enterprises reserves the right to update these Terms at any time.